GENERAL RETURN POLICY
Purchases may be returned within 7 days of the date you received the order, (i.e. the delivery date), unused, unwashed, in original condition and packaging, (excluding gift packaging), for a complete refund, (excluding shipping charges). For the orders with Free Shipping option (50$ and more) in case of return the shipping fees paid by Enfantino will be deducted from the refund amount. Please see "Gifts" section regarding returns of gifts, which may be returned for store credit only, (issued via email to gift recipient).
If a customer refuses delivery or return item and the reason is buyer remorse (changed their mind, found a better price, decided they wanted to order a different color, etc.) then we will charge a restocking fee equal to our shipping costs. The shipping costs are equal to what we paid in shipping to send the product to the customer plus what we paid in shipping to have the item returned to Enfantino. These fees will be deducted from the refund amount.
Sales become final 7 days after the order is delivered to recipient -- please do not return items to us later than 7 days after you have received them. (Items must arrive at our warehouse within 7 days after the order was delivered to recipient, not be shipped within 7 days. Please allow transit time when returning items.
Exceptions To General Return Policy
Shoes or boots that have been discounted may be exchanged for a larger or smaller size only.
Can I Return Sale Items?
All sale items are final sale only.
Gifts may be returned for store credit to recipient or credit back to purchaser's credit card within 7 days of the date you received the order. (Items must arrive at our warehouse within 7 days, not be shipped within 7 days. Please allow transit time when returning items.) If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We're sorry, but we cannot process exchanges for gift returns.
Your store credit may be used to purchase anything on our web site. Please see below for information on how to redeem your store credit. Store credit information will be sent via email only. We cannot issue a cash or credit card refund to the gift recipient.
Please complete the Return Merchandise Form (sent on demand) and be sure to indicate the email address where you would like store credit information sent in the "Your email Address" field. Without your email address we cannot process your store credit.
To ensure availability of the item you would like to exchange for or if time is an issue, it is best to place a new order for the item online and return the original item for credit back to the original form of payment. We're sorry, but we cannot "hold" items in anticipation of a return nor can we "rush" an exchange. If you prefer not to re-order, (with the understanding that requested items may no longer be available when your return is processed), exchanges may be made within 7 days of the date the original order is delivered to the recipient provided we have the desired item(s) in stock. (Items must arrive at our warehouse within 7 days after they were received, not be shipped within 7 days. Please allow transit time when returning items.
Re-shipping charges will be charged to the payment method on file with the original order in the case of exchanges. (We do not accept checks or money orders -- please do not send checks or money orders with your return.) Exchanges are processed within 7 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available a credit, (or store credit where applicable), will be issued to the original payment method on file and the information will be emailed to the email address on file for the original order.
PLEASE NOTE: We do not process exchanges for items eligible for store credit only.
Do I Need A Return Authorization?
Yes, you have to contact us for the return authorization. We will send you Merchandise Return Form by email
What Do I Include With My Return?
Please complete the Merchandise Return Form and return it, along with the merchandise to the address on the form. Without the information requested on the form we cannot process your return or exchange. If an item was purchased as a set, (for example a top and pants), it must be returned as a set. Returns/exchanges of incomplete sets will not be processed. Returns may only be credited back to the form of payment used to make the original purchase.
Return Address And Information
Returns should be sent to:
5560 avenue de Monkland
Montreal, QC H4A 1C9
Shipping Your Return
NOTE: It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed.
When Will My Return Be Processed?
Returns and/or exchanges are processed within 7 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.
How Do I Redeem A Store Credit?
Store credits may be redeemed AFTER your return is processed by our Returns Department and you have received an email containing your store credit information.
When placing an order with store credit information follow the instructions in the store credit email that you receive. You will be asked for credit card information at checkout, however your credit card will not be charged at that time. Store credit orders are processed manually, and the store credit amount will NOT be reflected in your cart total at checkout. If your purchase is less than or equal to the store credit on file your credit card will not be charged. If your purchase amount exceeds the store credit on file your credit card will be charged only for the difference.
Can You Confirm That My Return Has Been Received?
We're sorry, but we cannot confirm receipt of a return/exchange until it has been processed. If it has been more than 7 days since your return arrived at our warehouse and your return has not been processed please Contact Us and include your name, order number and tracking details for your return so that we may assist you further.
We take great care in packaging your shipment, but occasionally items are damaged in transit or there are flaws not visible to our shipping department. Should you receive an item that is damaged or flawed, please Contact Us immediately so that we may arrange for replacement and return shipping of damaged/flawed items.
MISSING OR INCORRECT ITEMS
In spite of our best efforts to fulfill each order perfectly, occasionally human error results in an error in the packing of an order. Should this occur, please contact us immediately at Contact Us so that we may have the opportunity to correct our error in a timely fashion with as little inconvenience as possible to you.